FAQ - frequently asked questions

General Questions

When is your check-in & check-out?

We kindly ask you to check-out until noon - after leaving the room you can enjoy our wellness area until 5.00 p.m.

As we allow a check-out till noon, we can only guarantee a check-in from 4.00 p.m. You are welcome to arrive earlier and use our wellness area from 1.00 p.m.

What are the opening hours of your reception desk?

The reception ist open 24 hours a day.

Where can I park my car?

There is a limited number of free parking places available. For a parking place in our garage, we charge € 10,- per night. Charging your car at an electric charging station is free of charge during your stay (type 2 as well as Tesla vehicles are possible).

Do you offer shuttle service?

During the day you can drive to the town centre with the hotel's bus at sceduled times. Upon request we gladly pick you up at the train station Oberstaufen free of charge on the day of your arrival. Please let us know your time of arrival in advance. From the airports Stuttgart, Munich, Friedrichshafen, Memmingen and Zurich out hotel is easy to reach by taxi, train or car. We are pleased to organize a suitable and reasonable transfer.

Do you accept credit & debit cards?

We accept the following cards: Girocard/maestro, VISA, Mastercard & American Express

Is your hotel a non-smoking hotel?

All our rooms are non-smoking. In case of non-compliance, we charge a payment of at least 2 nights.

Do you offer laundry service?

Clothes you would like to have cleaned can be handed to reception daily by 9.00 a.m. On request you will get them back within 9 hours. Items you would like to have ironed you will get back within 1 hour if needed. Please inform our reception staff. Furthermore you can use our sewing service. Please contact our reception.

How can I cancel my booking?

For your cancellation please take the same way as for your reservation. Please note the current cancellation period in order to avoid cancellation costs.

What is your pet policy?

When booking your room, please inform us if you want to bring your pet with you, as not all rooms can be booked then. Please be aware that your four-legged friend is not permitted in all areas of the hotel including the restaurants, sports/fitness areas, lounges as well as on the sunbathing lawn and sun terrace. For your pet we charge € 15,- per animal/day without food.

How far is it from the Allgäu Sonne to the town centre?

The Allgäu Sonne is located on a sunny southern slope above Oberstaufen with a spectacular view of the Allgäu alpine range. The town centre can be reached in 10 minutes by foot. Our shuttle bus will take you to the town and back to the hotel at sceduled times.

Rooms

What are the dimensions of your beds?

You will find the size of the bed in the description of the respective room category.

Can you provide an extra bed/additional beds in the room?

In some of our rooms we can provide an extra bed, please ask for the costs at the reservation.

Do you have hairdryers in the rooms?

All rooms are equipped with hairdryers.

Do you offer a minibar?

A minibar is available in your room (fee required). Besides the range of drinks in your room, you can use the beverage station in our wellness area and world of fitness where you receive tea and water free of chrage during the day.

Do you have baby beds?

Upon request we gladly provide baby cots (partly with changing mat), diaper pails, kettles, baby bathtubs, baby towels and if required a bottle warmer free of charge. Please contact the reception desk.

Where can I get a bathrobe?

You will find a bathrobe as well as slippers in your room for your stay at our hotel. If you need another size, please contact the receptionists.

Do the rooms have ironing facilities?

For safety reasons the use of an Iron is not allowed in the hotel rooms. You can use the ironing room on the 3rd floor. Our housekeeping will also gladly iron your laundry.

Do you offer allergy-friendly beds?

We are pleased to equip your bed with special allergy-friendly beds. Please contact our receptionists.

Do your rooms all have a wooden floor?

The following room categories have a wooden floor:

  • Superior Double Room
  • Superior Doppel Room - Exterior Building
  • Superior Apartments - Exterior Building
  • Studio - Exterior Building
  • Juniorsuit
  • Alpin Suites & Allgäu Sonne Suite

The following room categories have carpets:

  • All Single Rooms
  • Standard Double Room
  • Comfort Double Room
  • Comfort Suites
  • Double Rooms & Apartments - Exterior Building
Do you have rooms for disabled guests?

Unfortunately, we can't offer handicapped accessible rooms.

Restaurant/Bar

When is breakfast served?

Every morning from 7.00 a.m. to 10.30 a.m. we serve our extensive Allgäu Sonne breakfast buffet with regional products.

How much does the breakfast cost?

Breakfast is included in our room rates.

What are the opening hours of your restaurant?

Our restaurants are open at the following times:
Breakfast 7.00 a.m. to 10.30 a.m.
Lunch (Schroth & à la carte) noon to 1.30 p.m.
Gourmet dinner menu & à la carte 6.00 p.m. to 8.30 p.m.
Small menu noon to 9.30 p.m.

How much does the gourmet half-board cost?

In the evening we serve you our 5-course gourmet menu to choose from (themed buffet on Saturdays, gala menu on Sundays). It is advisable to book our gourmet half-board in advance for € 45,- per person/night instead of paying € 55,- per person/night on arrival or during your stay. In the case of cancellation during your stay, we will refund you € 35,- per person/night.

I have allergies and/or food intolerances or I am vegetarian/vegan

Please inform us in advance about any allergies, food intolerances or special forms of nutrition such as vegetarian or vegan, so that we can individually prepare something for you.

What cuisine does your restaurant offer?

In our restaurant we offer regional cuisine with quality products from the region. Furthermore, we offer our guests the Metabolic Balance food and the original Oberstaufener Schroth diet.

What are the opening hours of your bars?

Our bar in our spacious panorama hall is open from 2.30 p.m. to midnight, you are welcome to place your order at the reception if you want something before 2.30 p.m.

Our dance bar Stießbergstüble is open daily from 8.00 p.m. to 2 a.m., including live music

We would like to reserve a table at the restaurant

Reservations for our cure and half-board guests are already made. We kindly ask all other guests to reserve at an early stage. Please contact our restaurant at +49 (0)8386 702 940.

Wellness & Sports

How many pools do you have?

Two indoor pools, one outdoor pool in summer, whirlpool, steam bath and a sauna with wonderful view of the Allgäu alpine range invite you to relax.

What are the opening hours of your wellness area?

Pools: daily from 7.00 a.m. to 9.00 p.m.

Sauna/steam bath: daily except Wednesday 8.00 a.m. to 9. p.m.
                             Wednesday 10.00 a.m. to 9.00 p.m.

Towels are available in the pool area as well as in the sauna.

Children under the age of 12 years may enter the wellness area only when accompanied by adults, for the sauna they have to be at least 14 years old.

I want to book a wellness treatment

In order to find the right date and time for you, we kindly ask you to make an early appointment, if possible before your arrival.
Department for Massage- & Physio: +49 8386 702 965 or physio@allgaeu-sonne.de
Department for Beauty & Cosmetics: +49 8386 702 960 or beauty@allgaeu-sonne.de

Do you offer Day Spa?

Our wellness area is - due to capacity reasons - exclusively reserved for our hotel guests. Thank you for your understanding.

What are the opening hours of your world of fitness?

Our world of fitness with 235 m² is available daily from 7.00 a.m. to 9.00 p.m. Our trainers will be happy to instruct you on the equipment and create your personal training plan (€ 25,-). Children under the age of 14 years are not allowed to enter the world of fitness.

Can I rent a bike?

You can rent mountainbikes and e-bikes at Sport Hauber in Oberstaufen. Our reception team is happy to reserve a bike for you and our driver can bring you to the shop.

How many sports courses do you offer daily?

Our sports instructors offer on 6 days a week (Mon-Sat) up to 8 different sports courses daily.

Do you offer guided hikes?

Our sports instrucors offer guided hikes evey day (Mon-Sat). There are also once or twice a week additional hiking tours which are a bit more ambitious.

Schroth Cure

When will I be woken up for the Schroth Cure body wraps?

Our packers will wake you up from 4 a.m. with a small breakfast in form of tea and schroth rusks.

What should I bring with me for a Schroth Cure?

If you can bring along current blood values tested by your doctor, this will avoid another blood sampling. If you are taking any drugs, please carry them with you. The dosage can often be reduced during the Schroth Cure. You get morge information >>>here.

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